Policies
Karen's Weigh To Go is a trading name of Karen Heywood, Unit 7b Springtown Avenue, Springtown Industrial Estate, Derry BT48 0LY. Email: info@karensrecipes.co.uk. Phone: 07835 062562.
PRIVACY AND COOKIE POLICY
Last updated: 3 November 2026
Who we are
Karen's Weigh To Go is a trading name of Karen Heywood, Unit 7b Springtown Avenue, Springtown Industrial Estate, Derry BT48 0LY. Karen is responsible for your personal information (the "data controller"). If you have any questions, email info@karensrecipes.co.uk or call 07835 062562.
What we collect and why
- Name, email, phone, delivery and billing address, order details: to take, deliver and support your order (contract).
- Payment details: taken by our payment providers (Wix Payments and PayPal). We never see your full card number (contract).
- Programme application answers (weight goals, past attempts, how ready you are): to see whether the programme suits you and contact you about it (your consent).
- Health information you choose to give us on our client and check-in forms (weight, height, age, exercise, medical conditions, whether you are breastfeeding, food diary): to plan and support your programme safely (your explicit consent).
- Messages you send us: to reply to you (legitimate interests).
- Email address for our newsletter: to send recipes and offers, only if you sign up (consent; unsubscribe any time).
- Website usage (pages visited, device, rough location): to see how the site is used and measure our adverts (consent, via the cookie banner).
You do not have to give us health information. If you don't, we may not be able to coach you safely. You can withdraw your consent at any time by emailing us. This does not affect anything we did before you withdrew.
Who we share it with
We only share what is needed with: Wix.com (our website, shop and forms); Wix Payments and PayPal (payments); Mailchimp (newsletter emails, if you signed up); Sellfy (some digital downloads); Google Analytics and Meta (Facebook and Instagram) for website statistics and advert measurement, only if you accept cookies; postal and courier services (delivering printed books); our accountant, and HMRC where the law requires it.
We never sell your information. Some of these companies store data outside the UK. Where they do, they use the safeguards UK law requires, such as the UK International Data Transfer Agreement or the UK-US data bridge.
How long we keep it
Orders and payment records: 6 years (tax law). Programme and health information: 2 years after your programme ends, then deleted. Applications that don't lead to a programme: 12 months. Newsletter: until you unsubscribe.
Your rights
You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or move it to another provider. You can also withdraw any consent. Email info@karensrecipes.co.uk and we will reply within one month.
If you are unhappy with how we handle your information, please tell us first. You can also complain to the Information Commissioner's Office: ico.org.uk, 0303 123 1113.
Cookies
Cookies are small files saved on your device. We use: essential cookies, which keep the site, basket and checkout working (always on); analytics cookies (Google Analytics), which show us which pages are used (only with your consent); and marketing cookies (Meta Pixel), which measure our Facebook and Instagram adverts (only with your consent).
When you first visit, you choose which to allow. You can change your mind at any time using the cookie settings link at the bottom of every page.
Changes
If we change this policy, we will update the date at the top.
TERMS AND CONDITIONS
Last updated: 3 November 2026
1. About us. This website is run by Karen Heywood trading as Karen's Weigh To Go, Unit 7b Springtown Avenue, Springtown Industrial Estate, Derry BT48 0LY. Email: info@karensrecipes.co.uk. Phone: 07835 062562.
2. Your order. When you order, you will get an email confirming we've received it. The contract is made when we confirm your order. If we can't accept your order, we will tell you and refund any payment.
3. Prices. Prices are in pounds sterling. Delivery is shown at checkout before you pay. The total at checkout is what you pay.
4. Pre-orders. Some books are sold before they are printed. The product page shows the expected dispatch date. If dispatch will be more than 7 days later than shown, we will email you, and you can cancel for a full refund.
5. Delivery. Printed books are posted to the address you give us. Delivery times are estimates. If your order hasn't arrived within 30 days of dispatch, contact us.
6. Digital downloads. Digital products are for your personal use only. You may print them for yourself. You may not share, copy, resell or publish them.
7. Programmes and coaching. Our 6-week and 10-week programmes are agreed with you directly. We will confirm the price, start date and what's included before you pay.
8. Health. Our recipes, meal plans and coaching are general healthy-eating guidance, not medical advice. Speak to your GP before starting a weight-loss plan, especially if you are pregnant, breastfeeding, under 18, or have a medical condition or eating disorder. Calorie and macro figures are estimates. Always check labels for allergens.
9. Cancellations and refunds. See our Returns policy and Digital downloads policy below.
10. Copyright. All recipes, photos and text are (c) Karen Heywood. All rights reserved.
11. Our liability. Nothing in these terms limits your legal rights as a consumer. We are not responsible for losses we could not reasonably foresee.
12. Law. These terms are governed by the law of Northern Ireland, and its courts have jurisdiction. If you live elsewhere in the UK, you may also bring a claim in your local courts.
RETURNS AND REFUNDS
Last updated: 3 November 2026
Changed your mind (printed books)
You can cancel your order for any reason within 14 days of receiving your book. To do this:
1. Email info@karensrecipes.co.uk with your order number. A clear statement that you want to cancel is enough.
2. Post the book back, unused and in good condition, within 14 days of telling us, to Karen's Weigh To Go, Unit 7b Springtown Avenue, Springtown Industrial Estate, Derry BT48 0LY.
You pay the cost of posting it back. We will refund the price and the standard delivery cost within 14 days of receiving the book back.
Pre-orders
You can cancel a pre-order any time before it is dispatched, for a full refund.
Faulty or damaged books
If your book arrives damaged, misprinted or with missing pages, email us a photo within 30 days. We will replace it or refund you in full, including postage. This does not affect your legal rights.
Programmes and coaching
You can cancel within 14 days of booking. If you ask us to start within those 14 days and then cancel, we will refund what you paid minus the value of the part already delivered. After 14 days, programmes are non-refundable once they have started.
DIGITAL DOWNLOADS
Downloads are available straight after payment. Under the Consumer Contracts Regulations 2013, you lose your 14-day right to cancel once the download starts, as long as you agreed to this at checkout. If a file doesn't work or is not as described, email info@karensrecipes.co.uk and we will fix it, replace it or refund you.